Cancellation Policy

Effective Date: January 8, 2025

1. Order Cancellation by the Customer

• Customers may cancel their order within 24 hours of purchase without incurring any charges, provided the order has not been shipped.
• If the order has already been shipped, cancellation is not possible. However, customers may initiate a return once the item is delivered (refer to our Return Policy for details).
• To cancel an order, customers must contact our customer service team at zenifycollectibles@gmail.com.

2. Order Cancellation by the Seller

• We reserve the right to cancel any order for the following reasons:

Payment issues (e.g., declined payment or fraud detection).

Unavailability of stock.

Incorrect pricing or product information.

Violation of our terms and conditions.

• In such cases, the customer will be notified promptly, and any payment made will be refunded in full.

3. Refunds for Cancelled Orders

• Approved cancellations will be refunded to the original payment method within 5-10 business days of confirmation.
• Shipping fees (if applicable) may be refunded only if the cancellation request is made before the order is shipped.

4. Non-Cancellable Items

Certain items may not be eligible for cancellation, such as:

Customized or personalized goods.

Clearance or final sale items.

5. Additional Information

• For questions or concerns about cancellations, please contact our customer service team at zenifycollectibles@gmail.com.
• This policy is subject to change without prior notice, and the latest version will always be available on our website.